How to Improve Customer Service

During a recent discussion with a VCE investor for a very successful NYC tech startup, I heard something that’s been echoed by nearly every business I’ve discussed customer service and client success with: that as the business scales, customer communication...
Selling in Real Estate: Know Your Audience

Selling in Real Estate: Know Your Audience

Too often, salespeople sell with their guts, reading their client’s body language, speech patterns, and, with that, they think they know the buyer, what kind of life they want, what kind of home. Unfortunately, that only works sometimes, and what used to be an...